A selection of the questions most frequently asked by our customers, together with the appropriate replies. If your specific question is not included, please make use of our on-site contact form or send us an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will respond quickly and do our very best to help.

What are your charges?

Our standard labour rate is £39.50 for the first hour and £19.50 for each additional hour.

Is there a callout fee to pay?

For callouts in the High Wycombe area we do not charge a call out fee.

What areas do you cover?

At the moment we only cover the High Wycombe and district area.  We can arrange our engineers to visit further afield at an aditional cost

What happens if the engineer is unable to repair my computer?

In this case, our No-Fix-No-Fee * policy means that there will be nothing to pay at all.

Do you charge for travelling time?

No. We do not charge for travelling time - only the time spent by the engineer working on your computer is chargeable.

Are your engineers fully qualified?

Our engineers are fully qualified and highly experienced. They are carefully selected and have all spent many years working in the computer industry.

Which methods of payment do you accept?

We accept payment in cash, by cheque (with guarantee card)
A full receipt will be given.

Is your work guaranteed?

Our work is fully guaranteed. All components are supplied new and are covered by a full twelve months parts and labour warranty.

Can I limit the booking to one hours' work?

Yes, you can choose to limit the booking to one hour and the engineer will do his very best to complete the work within the agreed timescale.

If the repair takes only forty minutes, will I have to pay for a full hour?

Our minimum charging period is one hour. If the repair is completed in less time than this, the engineer will offer to stay for the remaining time to carry out a general PC health check or a virus scan.

Do you repair laptops?

We carry out software related repairs to laptops, however, we do not repair laptop hardware failures. For laptop hardware failures, we recommend you to contact the manufacturer of your machine.

Do you repair printers?

We carry out software related repairs to printers - driver and/or installation problems, however, we do not repair printer hardware failures.

Do you repair monitors?

Unfortunately, we do not carry out repairs to monitors. For monitor hardware failures, we recommend you to contact the manufacturer or perhaps consult a television repair specialist.